FAQ

Questions upon using GEVME

Why does my report show gibberish characters?
Q: My event is held in China and the participant provided details in Chinese. It looks fine in the backend, but when I exported the reports, I see many gibb...
Wed, 25 Mar, 2020 at 5:04 PM
How I can cancel the registration on the attendee page?
Q: How I can cancel the registration on the attendee page? I see the button of edit, delete, list and email. But I don't see the option for cancelling....
Thu, 26 Mar, 2020 at 10:11 AM
My attendee can't make payment using Credit Card, they see an "Invalid Request"!
Q: My event is using GEVME Payment Gateway to collect ticket fee through Credit Card. But my attendees see an error " Invalid Request" when they t...
Thu, 26 Mar, 2020 at 11:05 AM
What is GEVME password policy?
Q: I want to know what policy is in place for GEVME password?  A: GEVME Password protection has the following policy:  1. GEVME account password pol...
Mon, 6 Apr, 2020 at 3:00 PM
Will the deletion of invitee list affect my organisation's contact list?
Q: To prepare for my up-coming event, I wanted to send invitation to my invitees list. I accidentally imported a long list of invitees into my event and I c...
Wed, 22 Apr, 2020 at 10:52 AM
Is GEVME following data protection procedures?
Q: I'd like to know how GEVME follows proper procedures for data protection.  A: For events using GEVME as event ticketing system, we implement standa...
Wed, 22 Apr, 2020 at 11:04 AM
What is the difference between Order/Registration Confirmation template and Order Acknowledgement Template?
Q: I want to understand the email template, what is the difference between Order/Registration email and Order Order Acknowledgement Template? If my even...
Fri, 19 Jun, 2020 at 3:04 PM
How to attach pdf when sending emails
Q:  For email campaigns, I would like to attach a pdf file to email to send to all invitee or attendees, how do I do that?  A: There are 2 options: ...
Mon, 20 Jul, 2020 at 3:38 PM
How to send follow-up email to those who have not opened the eDM invite?
Q: There are a number of Invitees who have not opened the emails I sent the first time, how do I send another reminder email to them so they can register to...
Mon, 20 Jul, 2020 at 3:59 PM
How to change Email Sender to show my name / company / organisation?
Q: When I receive the email from GEVME, I would like the email sender name display my organisation, where can I change?  A: You can change the email sen...
Mon, 20 Jul, 2020 at 4:10 PM