FAQ

Questions upon using GEVME

What happens when I cancel a paid order?
Q: One of my participants cannot make it to our event and would like to cancel the ticket he has paid for. I would like to know what happens if we cancel th...
Thu, 2 Jan, 2020 at 2:31 PM
Why does the image uploading take so long?
Q: It seems like we are having problem to upload an image.  Just wondering why would this happen and how can we solve it?  A: Sometimes although t...
Mon, 26 Aug, 2019 at 5:47 PM
How to adjust the size of images uploaded on email template?
Q: My image after uploading is too big, how to adjust it?  A: After uploading the image, double click on the image will review "Image Properties&qu...
Thu, 15 Aug, 2019 at 2:40 PM
Why does my image after uploading onto email builder look so small?
Q: After uploading the image through email builder, my image came out small and unclear, any other option for the image to look clearer?  A: In email bu...
Thu, 15 Aug, 2019 at 5:24 PM
Where do I view the orders/attendees I have deleted from the main list?
Q: I would like to download the list of attendees whose orders I have cancelled/ deleted. Where do I find that?  A: For the canceled orders or attendees...
Tue, 20 Aug, 2019 at 1:23 PM
Can my attendees make payment during the event?
Q: Some of my attendees still haven't made payment yet, and I've sent them email reminding to pay with the order payment link. Can they still make...
Tue, 24 Mar, 2020 at 3:59 PM
Can my attendees make payment during the event?
Q: Some of my attendees still haven't made payment yet, and I've sent them email reminding to pay with the order payment link. Can they still make...
Thu, 2 Jan, 2020 at 1:53 PM
How to registration for free based on different email domain?
Q: I would like certain people with particular email domains to be able to register for $0, but I don't want to use Access Code for hidden free tickets...
Tue, 24 Mar, 2020 at 3:58 PM
How to customise the Reports?
Q: The Orders reports don't show some details I want to view, such as "Total Before Tax", or payment status is "Pending". Is there ...
Mon, 29 Jun, 2020 at 9:42 AM
How to prevent duplicated registration?
Q: Some of the attendees using the same email address to register to my event, how to prevent this from happening?  A: You can setup email address field...
Wed, 25 Mar, 2020 at 4:57 PM