FAQ

Questions upon using GEVME

How to contact Support?
Looking for support on GEVME events? You have come to the right place! Have you searched the Online Knowledge Base and still have a question? Write to Cus...
Thu, 19 Mar, 2020 at 4:00 PM
How to cancel your subscription?
Step 1:  On any page of the platform, access the user menu by clicking on the icon at the top right corner of the screen. Step 2:  On the user...
Tue, 10 Sep, 2019 at 3:10 PM
What is a normal work flow of a free registration event?
Q: As a first time user, I'm not sure how to go about with the system. How does a work flow look like for a free registration event? A: You can fol...
Tue, 20 Aug, 2019 at 2:43 PM
What is a normal work flow of a ticketing event?
Q: As a first time user of GEVME, how do I create a ticketing event?  A: You can follow these steps to prepare for the event:  Create Event  Create T...
Mon, 26 Aug, 2019 at 5:47 PM
Why I cannot mass import Attendees?
Q: I used your system before for a free registration event, and I remember I could mass update list of Attendee. Now I have an event selling tickets, yet I&...
Fri, 27 Sep, 2019 at 2:26 PM
How to import Attendee List and assign a Static List to it?
Please follow the steps: 1. Access Attendee List, choose Import, and choose to download Sample Template CSV 2. Fill in the necessary information, re...
Wed, 21 Aug, 2019 at 3:02 PM
What is the recommended banner image dimension for event landing page?
Q: Can I check if the dimensions for the event page banner image? The guideline I see is 430px x 1000px, but the image element doesn't show entirely on...
Tue, 20 Aug, 2019 at 1:50 PM
How do I send a survey email to my attendees after the event?
Q: After event, I'd like to create survey to improve attendees experience for my next event. Does GEVME support that and how do I do it?  A: For su...
Wed, 21 Aug, 2019 at 3:48 PM
Why does my survey keep loading?
Q: I sent a post event survey to my participants, some recipients reported that their surveys keep loading. How do I go about this?  A: When creating an em...
Tue, 20 Aug, 2019 at 1:13 PM
How do I let attendees unsubscribe from my mailing list?
Q: Does GEVME provide the option to let attendees unsubscribe from my event's mailing list? A: You can use Email Builder to create a Footer with Unsub...
Mon, 26 Aug, 2019 at 5:10 PM