FAQ

Questions upon using GEVME

What is a normal work flow of a free registration event?
Q: As a first time user, I'm not sure how to go about with the system. How does a work flow look like for a free registration event? A: You can fol...
Tue, 20 Aug, 2019 at 2:43 PM
What is a normal work flow of a ticketing event?
Q: As a first time user of GEVME, how do I create a ticketing event?  A: You can follow these steps to prepare for the event:  Create Event  Create T...
Mon, 26 Aug, 2019 at 5:47 PM
Why I cannot mass import Attendees?
Q: I used your system before for a free registration event, and I remember I could mass update list of Attendee. Now I have an event selling tickets, yet I&...
Mon, 26 Aug, 2019 at 2:35 PM
How to import Attendee List and assign a Static List to it?
Please follow the steps: 1. Access Attendee List, choose Import, and choose to download Sample Template CSV 2. Fill in the necessary information, re...
Wed, 21 Aug, 2019 at 3:02 PM
How do I send a survey email to my attendees after the event?
Q: After event, I'd like to create survey to improve attendees experience for my next event. Does GEVME support that and how do I do it?  A: For su...
Wed, 21 Aug, 2019 at 3:48 PM
Why does my survey keep loading?
Q: I sent a post event survey to my participants, some recipients reported that their surveys keep loading. How do I go about this?  A: When creating an em...
Tue, 20 Aug, 2019 at 1:13 PM
How do I let attendees unsubscribe from my mailing list?
Q: Does GEVME provide the option to let attendees unsubscribe from my event's mailing list? A: You can use Email Builder to create a Footer with Unsub...
Mon, 26 Aug, 2019 at 5:10 PM
What happens when I cancel a paid order?
Q: One of my participants cannot make it to our event and would like to cancel the ticket he has paid for. I would like to know what happens if we cancel th...
Tue, 20 Aug, 2019 at 1:27 PM
Why does the image uploading take so long?
Q: It seems like we are having problem to upload an image.  Just wondering why would this happen and how can we solve it?  A: Sometimes although t...
Mon, 26 Aug, 2019 at 5:47 PM
How to adjust the size of images uploaded on email template?
Q: My image after uploading is too big, how to adjust it?  A: After uploading the image, double click on the image will review "Image Properties&qu...
Thu, 15 Aug, 2019 at 2:40 PM