Overview:

Two-factor authentication (2FA) adds an extra layer of security to your Gevme account by requiring a second form of verification in addition to your login OTP. With this new feature, you will be able to enable 2FA for your Gevme account using your Google Authenticator app.

Uses:

  • 2FA helps protect your account from unauthorized access by requiring a second form of verification in addition to your password.
  • By using Google Authenticator to generate one-time passcodes (OTPs), you can be sure that even if someone else gets hold of your login details, they won't be able to log in to your account without access to your device and the Google Authenticator app.

How to enable 2FA on Gevme:

Enabling 2FA on Gevme is a simple process that involves a few easy steps. First, you will need to log in to your Gevme account. Once you are logged in, you can access the "Organization setting” page where  you will find an option for "Two-Factor Authentication".



You can download the Google Authenticator.
Android
iOS


Once you turn on the 2FA, a QR code will be provided, which you can scan using your Google Authenticator app. This will allow the app to generate the OTPs required for 2FA.

Once you have enabled 2FA, you will be prompted to enter the OTP generated by your Google Authenticator app in addition to your email and OTP sent to your email when logging in to your Gevme account.


FAQ

Q: Is 2FA mandatory for all users on Gevme?

A: No, 2FA is not mandatory for all users on Gevme. However, if your admin has mandated 2FA for all accounts in your organization, you will not have the option to disable 2FA for your account.


Q: How does 2FA protect my Gevme account?

A: 2FA helps protect your account from unauthorized access by requiring a second form of verification in addition to your login method. By using Google Authenticator to generate one-time passcodes (OTPs), you can be sure that even if someone else gets hold of your password, they won't be able to log in to your account without access to your device and the Google Authenticator app.


Q: What happens if I lose my phone or can't access my Google Authenticator app?

A: If you lose your phone or can't access your Google Authenticator app, you can use the backup codes generated during the setup of 2FA. 

You can also access these codes after login from your profile: Click on the profile icon on top-right corner → Select Security → You can see that 2FA is enabled and download the backup codes.



Q: Can I disable 2FA for my Gevme account?

A: If your admin has not mandated 2FA for all accounts in your organization, you will have the option to disable 2FA for your account. Simply go to the "Settings" page and turn off the "Two-Factor Authentication" option.


Q: Can I use another app besides Google Authenticator for 2FA on Gevme?

Currently, only Google Authenticator is supported for 2FA on Gevme. Other apps or methods of 2FA may be supported in the future, but it is not available at the moment.


Q: Will enabling 2FA affect the current login flow for users who do not have 2FA enabled?

A: No, the 2FA implementation will not impact the current login flow for users who do not have 2FA enabled.


Q. How do I log in with 2FA enabled on Gevme?

A: To log in with 2FA enabled, you will need to enter your email, OTP sent to your email as usual and then you will be prompted to enter the OTP generated by your Google Authenticator app. Simply enter the OTP and continue with the login process.



Q: I have been invited to an organization with mandatory 2FA on Gevme, what do I do?

A: When you are invited to an organization that has mandatory 2FA, you will be prompted to set up 2FA during your first login. You will be asked to choose a verification method and then scan a QR code using your Google Authenticator app. You will then be asked to enter the verification code generated by the app. Once you have finished the setup, you will be required to enter an authentication code (generated by your authenticator app) every time you sign in.


Q: Can I enable 2FA for multiple devices?

A: Yes, you can enable 2FA for multiple devices by scanning the QR code on each device and adding the account in Google Authenticator.


Q: How can I know if 2FA is enabled for my Gevme account?

A: You can check if 2FA is enabled for your Gevme account by clicking on the profile icon on top-right corner. You will be able see a new option 'Security’ added in the profile.


Q: Will I be prompted for the 2FA code every time I access my Gevme account?

A: If you regularly use a device to access your Gevme account, you can check 'Trust this computer for 30 days’ while logging in with 2FA. This way you don't need to enter 2FA code every time you login. 


Q: Can I have 2FA disabled by the Gevme support team?

A: If your admin has not mandated 2FA for all accounts in your organization, you can request the support team to disable 2FA for your account. However, if your admin has mandated 2FA for all accounts in your organization, regular users do not have the option to disable 2FA for their account.