By setting up a retention time, all the pending orders will be cancelled at a set time and the tickets will be auto-release for new registrants. 


The feature is under Payment Page / Advanced Settings. 


At this tab, you are able to select the preferred payment methods and determine the amount of time in which the pending order will be retained. The retention time can be restricted to Minutes, Hours or Days. By GEVME default, it is set at Forever until changes are made. 



Where is this feature? 

In the GEVME back end, it is located in the Payment Page / Advanced Settings



Who can set this Retention Time?

The permission to set up this function is shown to the backend User based on The User's permission. 

If you are not able to view it, please check with your administrator on your access rights.