Q: My event is held in China and the participant provided details in Chinese. It looks fine in the backend, but when I exported the reports, I see many gibberish characters. How should I go about it? 

A: GEVME system report is in the format of .csv.  CSV files do not support Unicode/UTF-8 characters, which include: 

  • Chinese characters
  • any non-Latin scripts (Hebrew, Cyrillic, Japanese, etc.)
  • symbols
  • barcodes

In order to view the contend correctly, please refer to this detailed guide on how to view special characters in .csv file